Bank of America Home Loans Opens Customer Outreach Center to Serve Financially Troubled Homeowners in New England
DEDHAM, MA – July 20, 2010 – (RealEstateRama) — Bank of America Home Loans has opened a new customer outreach center in Dedham to serve customers in the Boston area and surrounding region. Bank of America homeownership retention specialists will be meeting face to face with financially troubled mortgage customers who are having difficulty making their monthly payments. Dedicated associates also are available to help customers facing hardship with their auto, credit cards and personal loans.
“While we have already assisted 13,000 Massachusetts homeowners with permanent modifications since January 2008, we recognize the need for additional outreach efforts in the area,” said Glenda Gabriel, Neighborhood Lending executive for Bank of America Home Loans.
A mobile team of Bank of America Home Loans associates has been working in Massachusetts since May, taking financial information, providing counseling and beginning the mortgage modification process. Moving forward, members of the new outreach center team will also be deployed to other parts of New England.
Homeownership retention specialists at the outreach center will meet with homeowners by appointment only in order to maximize the value of each session and assure that each borrower arrives prepared with required documentation, is met promptly and receives the full attention of a Bank of America associate.
To determine eligibility for the federal government’s Making Home Affordable program or other Bank of America modification or foreclosure avoidance programs, customers will be asked to sign an authorization for the bank to receive each borrower’s income tax return and bring specific financial documents to their appointment.
The phone number to make an appointment at customer outreach center is 781.251.4000. Appointments are available from 10 a.m. to 7 p.m., weekdays and 10 a.m. to 2 p.m. on Saturdays. The center is not set up for walk-in consultations.
Bank of America
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 57 million consumer and small business relationships with 5,900 retail banking offices, more than 18,000 ATMs and award-winning online banking with 29 million active users. Bank of America is among the world’s leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.
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Reporters May Contact:
Jumana Bauwens or Rick Simon, Bank of America, 1.800.796.8448
pressroom (at) bankofamerica (dot) com
